Question 1

What should I save in the Collection Container?

Accepted Answer

Your Collection Container should be used to collect anything with precious metals attached. Please do not include mercury, amalgam, sharps, partials, X-Ray film, or liquids as we are unable to collect these items.

If you have any questions feel free to reach out and we will be happy to help!

Question 2

What are the environmental benefits of recycling dental scrap?

Accepted Answer

Recycling dental scrap has many environmental benefits.

When you recycle your scrap, the metal gets turned into new metal items like coins and is diverted from landfill heaps across the world. Recycling precious metals helps increase the supply of these finite resources. By giving your scrap a second life, you are supporting a more sustainable and circular economy.

Question 3

What does it cost to recycle my scrap?

Accepted Answer

There’s no fixed fee or upfront cost. We build our costs into the payout we offer, so the amount you’re quoted is the amount you receive. There are no hidden charges, fees or add-ons. Our focus is on keeping the process simple while offering strong, competitive returns.

Question 4

Can I post you my dental scrap?

Accepted Answer

Yes! If you are unable to arrange an in-person pick-up, you can post us your scrap and be reimbursed for the cost. In some locations, we have a complimentary TOLL courier option available.

Question 5

Where is the scrap refined?

Accepted Answer

All material is refined here in Australia. We work with a domestic and this means there is no exposure to AUD/USD exchange rate fluctuations.

Question 6

Do I receive a refining or assay report?

Accepted Answer

We handle multiple collections at once, so individual assay or refining reports aren't provided by default. This helps us keep costs down and allows us to offer higher payouts. If you require a report, it can be arranged for an additional fee of $350.

Question 7

Do you provide remittance advice?

Accepted Answer

If you require remittance advice, please let us know and we will provide you with one.

Question 8

Is the process the same for jewellery or coins?

Accepted Answer

Our service is designed specifically for dental clinics looking for a simple, efficient way to recycle dental scrap. Jewellery and coins often carry sentimental or collectible value that the recycling process doesn’t reflect, so we generally suggest exploring other options first. That said, we're always happy to have a chat and can refer you to trusted jewellers or collectors if needed.

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